From the early days when banks were drowning in PPP loan applications, airlines were inundated with cancellation requests, and insurance companies were overwhelmed with customer questions and claims - to name just a few common use cases - automation was quickly recognized as a game-changer. Smart businesses who were just dipping their toes into the automation waters quickly realized they could employ automation to both improve their internal employee experiences and also help deliver amazing, personalized, efficient customer experiences in the process. It also quickly sped up the adoption of automation. RPA was already gaining significant traction before a global pandemic set in, with intelligent automation not far behind for the more savvy organizations who understood the benefits that RPA and intelligent automation could deliver.īut when companies had to pivot almost overnight to a distributed, work from home workforce, for many, automation became a life saver.
Today’s business reality that whether it’s back of the house or front of the house, if it can be automated, it should be automated, freeing up employees to do other more interesting, more important things. Robotic Process Automation (RPA) and intelligent automation have been a big focus for companies of all sizes over the course of the last few years, and with good reason. Microsoft has an aggressive goal of bringing RPA to billions in the enterprise and if anyone is positioned to do that, it’s Microsoft via the ubiquitous Windows 10 and Power Automate Desktop. As someone who is more than a little immersed in the automation space, a major player in the automation space making its software available for free is, well, big news to say the very least. Microsoft’s Move to Make Power Automate Desktop is a Major RPA Power PlayĪnalyst Take: When I saw the news coming out of Microsoft’s Ignite 2021 event this last week it immediately got my attention. Read more about this announcement on Microsoft’s blog. Power Automate Desktop is a Robotic Process Automation (RPA) solution and comes with 370 prebuilt actions that help users build workflows across different applications and take advantage of low code, no code technology to build their own scripts and develop their own automations. The News: At its Ignite 2021 event last week, Microsoft announced that its Power Automate Desktop is available for free to all Windows 10 Users.
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